TrueStar Group S.p.A. is an international airport services operator. In particular, the Group offers a complete range of comprehensive passenger assistance services and provides luggage wrapping and protection services at airports.
The Group offers:
The Group, chaired by Fabio Talin, currently has a concession at 44 airports across 18 countries located on three continents..
Our mission is to provide complementary and synergic services by offering comprehensive solutions from a simple, dynamic and technological platform that ensure the protection and security of passengers and their luggage with the highest quality standards.
We think of ourselves as a “glocal” company: we are international, but we understand and respect the culture and traditions of each country where we have a presence.
The origins of the Group date back to the end of the 1990s, when current chairman and CEO Fabio Talin decided to create a complete passenger assistance system giving rise to a high-quality, comprehensive offer.
SecureBag Engenharia Internacional was formed in Portugal in 1998 and, through its subsidiaries SecureBag Italia and Secure Bag Argentina, won concessions in 1999 for the Italian airports of Malpensa and Linate (both serving Milan) and the Argentinean airports of Ezeiza and Aeroparque (both serving Buenos Aires), Cordoba, Mendoza and Bariloce. In the same year, the company developed its own software to remotely control each individual luggage wrapping machine.
This quick and easy service enables passengers to get their luggage wrapped in less than 30 seconds. A special machine wraps each individual item of luggage in a plastic resin protective film - TrueStar SecureBag Film - that is fully recyclable and non-toxic.
Customer Care is available in four languages 24 hours a day, 365 days a year. You can reach our operators by phone (Call Center), e-mail (firstname.lastname@example.org)
TrueStar offers an additional service in the case of Event of Non-fulfilment (see Conditions of Service). When your Baggage is being wrapped, you are given a receipt that entitles you to make the fine claim.
(Number to payment and ordinary rate**, whose cost depends on your own tariff plan for calls toward fixed net.)
If you are calling from:
Turkey : 00 902 127 055 443
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Today, TrueStar is a global airport services operator whose team of more than 450 employees provides air passengers with a complete system of comprehensive services.
The Group, chaired by Fabio Talin, currently has a concession at 44 airports across 18 countries located on three continents.