Insurance coverage

What does the insurance policy cover?

Standard package: damage, theft and loss one way. Come Back package: damage, theft/loss for the outward journey. Theft/loss for the return journey, when made to the same airport of origin. For further details, see the page on our services and products.

I have to make more than one stopover. Is the coverage valid as far as the final destination?

See our terms and conditions of service.

Contact an operator

If you have not found what you were looking for, you can speak with an operator.


Send an e-mail to

Call Center

The service is available for support in the event of loss and damage to baggage, for tracking status information or for any complaints. The Call Centre provides support in three languages.

Freephone Number

00 800 12600086

Paid Number

00 419 12600086

Charges based on the rate applied by the various operators.

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