Book the service by sending selected to:
bag.concierge@truestargroup.comThe wide range of TrueStar services meets the most current passenger needs, offering the pleasure of a peaceful journey.
Carried out in seconds at TrueStar sales outlets, with an ultra-resistant, elastic, waterproof, non-toxic and fully recyclable protective film.
Offers the best possible protection against:
- Wear
- Stains, scratches and bumps
- Rain and humidity
- Accidental opening
- Theft of contents
- Insertion of unauthorised items
This provides assistance with baggage tracking in the event of loss and with the warranty for theft and damage.
The service is available in three languages, by phone or by e-mail.
Each item of baggage wrapped in film is associated with an identification code, which allows active, safe and rapid tracking.
The tracking service is supported by the SITA WorldTracer software and database,
used by airlines belonging to the IATA (International Air Transport Association). This ensures a tracking network with global coverage that is incomparable in terms of efficiency and speed.
- Certified anti-theft and anti-tampering technology;
- No activation procedure required from the customer;
- Recovery times reduced to a minimum;
- Customer Care in direct contact with airport Lost & Found offices;
- Active tracking, with real-time information on baggage movement.
To complete the luggage protection service, TrueStar offers compensation in the event of damage or total loss of baggage.
Valid for return from the same airport.
Available for the outward journey.
Available for both the outward and the return journey.
Available for both the outward and the return journey.
Coverage in case of damage or loss for the outward journey. Loss coverage is provided for the return journey.
You can check the weight of your hand baggage and check-in baggage at the TrueStar sales outlets. The service consists of a scale with a capacity of 0.5 to 180 kg. The customer is given 7 minutes to weigh multiple items of baggage, thus allowing time to remove objects and clothes to reduce the weight of the baggage.
The scales are operational 365 days a year.
Everything you need for a comfortable journey, including travel pillows, sleeping masks, beauty cases and accessories for organizing your suitcase.
Essential tools to ensure the operation of electronic devices during travel and stays abroad, such as a portable battery charger or a universal adapter.
Small accessories to secure personal belongings, such as padlocks and luggage tags.
Extremely light, compact and flexible, they are available in various sizes and colours. The sporty and minimal design makes them a practical and versatile accessory.
At the sales outlets, passengers can find a wide choice of accessories made in partnership with carefully selected Italian providers. They are designed for travellers who like to have all the necessary comforts, are easy to carry and comply with the strictest quality standards.
Designed for all needs, the service provides all necessary assistance to make your stay at the airport simple, safe and comfortable. Qualified TrueStar operators meet passengers in a designated area of the airport and accompany them for all the check-in operations. On their return, they wait in the arrivals hall to escort them to their taxi, bus or means of transport in which they intend to leave the airport.
Suitcases are handled using professional trolleys, designed to ensure easy and safe transport of any type of luggage.
- Baggage collection on site;
- Service on request bookable by e-mail;
Book the service by sending selected to:
bag.concierge@truestargroup.com- Price for up to 5 suitcases. For larger quantities, the cost per suitcase decreases;
- Transparent price, with no tip and no hidden charges.