Sales outlets

Do you operate in my departure airport?

You can find the sales outlets nearest to you through our Store Locator.

What are the opening hours of your sales points?

The opening times vary from store to store. But there is no need to worry: the stores are open 365 days a year and provide service for all departing flights well ahead of check-in. You can check further details through our Store Locator.

I would like to open a TrueStar sales outlet. How I can contact you?

Send an email to

I bought a travel accessory, but it is defective. What should I do?

Send an email to

Do you sell suitcases?

Yes, go to the page on the services offered to see all the travel accessories.

Contact an operator

If you have not found what you were looking for, you can speak with an operator.


Send an e-mail to

Call Center

The service is available for support in the event of loss and damage to baggage, for tracking status information or for any complaints. The Call Centre provides support in three languages.

Freephone Number

00 800 12600086

Paid Number

00 419 12600086

Costi in base alla tariffa applicataaCharges based on the rate applied by the various operators. dai diversi gestori.

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