Customer Support


See the frequently asked questions about our service for all the information you need.

Choose the topic for which you need support.

Contact an operator

If you have not found what you were looking for, you can speak with an operator.


Send an e-mail to

Call Center

The service is available for support in the event of loss and damage to baggage, for tracking status information or for any complaints. The Call Centre provides support in three languages.

Freephone Number

00 800 12600086

Paid Number

00 419 12600086

Charges based on the rate applied by the various operators.

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