Lost or damaged baggage
My baggage has been lost. What should I do?
Go immediately to the airport’s Lost and Found office and fill in a report form (known as a PIR - Property Irregularity Report). Send your PIR code, copies of your travel document and the wrapping service purchase receipt to: securebag@truestargroup.com. For more information, see our terms and conditions of service.
My baggage has been damaged. What should I do?
Go immediately to the airport’s Lost and Found office and fill in a report form (known as a PIR - Property Irregularity Report). Send your PIR code, copies of your travel document and the wrapping service purchase receipt to: securebag@truestargroup.com. For more information, see our terms and conditions of service.
I have lost the purchase receipt for the service. How can I ask for a refund?
How long will it take to receive my refund?
Contact an operator
If you have not found what you were looking for, you can speak with an operator.
Call Center
The service is available for support in the event of loss and damage to baggage, for tracking status information or for any complaints. The Call Centre provides support in three languages.
Freephone Number
00 800 12600086From Turkey
00 902 127 055 443